Browsing All posts tagged under »SLA«

Buyers need not apply by Jon Hansen

March 24, 2014

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Post Update: Of course everyone like knows by now that the person with whom I am teaming up to write the book is @BuyersMeetPoint Kelly Barner. Look for it to be released later this year. In the coming weeks I will be making an official announcement sharing with you the news that I will be […]

Hochfelder’s bold MRO prediction? by Jon Hansen

February 6, 2014

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Okay I know that coming on the heels of my previous post in which shall we say, I questioned the veracity of a research paper by The Hackett Group on supplier consolidation, this next post may cause some to suggest an absence of bran in my diet.  Or maybe that the winter has been far […]

Freightos: A Dragon’s Den View by Jon Hansen

January 17, 2014

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Editor’s Note: On January 14th, 2014 I had the opportunity to interview Year in the Life candidate Freightos, a New Wave company that combines a vision for the future of the freight industry with a passion for technology.  In the post-show commentary, our Dragon’s Den (or Shark Tank if you prefer) panel of experts provide […]

Assimilating Innovation (Part 3 of 3): Tracking “The Game Changers” (3D Industri.es) by Jon Hansen

April 16, 2013

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Sometimes – and it doesn’t happen often – one’s own rich history and depth of experience in a particular area intersects with emerging market shifts to provide a moment of epiphanic realization.  What makes this the more exciting, has little to do with being right or calling the shot.  It is instead the actualization of […]

Relational Outsourcing and The Role of Service Level Agreements (Part 2)

April 11, 2012

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I could not agree with you more Jon. However, i would like to describe how service and service levels are viewed in a relational model. First let’s remember that one of the 6 attributes of “Relational” is “Alignment”. For those who are still using traditional project management practices to manage relationships, “Alignment” means that no […]