July 1, 2026
Automation makes a process faster. That's all it does — and faster is only better if the process was right to begin with. A response to a question worth sitting with from Tanya Seda.
June 21, 2026
"Different industries, different experts, opposite starting points — and the same conclusion. After nearly three decades of documented outcomes, the convergence itself is the signal."
June 8, 2026
Why IT keeps getting blamed for failures that were decided before the platform was ever chosen.
June 5, 2026
"What really happens when your AI technology works — and nothing changes?"
June 1, 2026
A frontline agent is not an agent-based model. The difference is why your AI will fail.
May 29, 2026
Why would AI produce any better results than previous technologies?
May 1, 2026
The familiar iceberg graphic addresses 10% of the system. Here is the other 90%.
1,800 Hours With AI, and the One Thing That Never Changed
July 8, 2026
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The more capable the AI became, the more the outcome depended on the human — not less.