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Browsing All posts tagged under »b2b«
3 supply chain concepts that should finally (and mercifully) be abandoned in 2013 by Jon Hansen
December 18, 2013
In numerous articles that I have written over the years, I have made reference to three concepts that should once and for all be removed from the supply chain vernacular. I am of course talking about Maverick Spend, Change Management and Vendor Rationalization. In a world where both public and private sector organizations are looking […]
Dale Neef’s 2001 book still meaningful today as reflected in Jack Keough’s recent My Purchasing Center article (Part 1 of 2) by Jon Hansen
July 30, 2013
“This is particularly important since many buyers do not visit suppliers’ physical stores, but rely on catalogs and websites to research products. Unfortunately, many of supplier’s websites are outdated and lack capabilities to meet customer expectations. from the July 23rd, 2013 My Purchasing Center article “First Amazon, Now Google. Will Other Internet Companies Follow?” by […]
Are There Differences Between B2B and B2C Transactions in Terms of Customer Satisfaction (A PI Q&A)
March 12, 2008
Reader Question: Which components determine customer (dis)satisfaction in a B2B and B2C environment, and what are the greatest differences between these two environments concerning customer (dis)satisfaction? My Response: This is an extremely broad question as there are numerous elements that contribute to customer satisfaction. Given that we are discussing an electronic transaction, in which automation […]
Procurement Insights 
Hackett Group research article on supplier consolidation surprising . . . for all the wrong reasons by Jon Hansen
February 6, 2014
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“Consolidating suppliers within specific supply markets is a proven strategy to concentrate buying power and reduce purchase prices. The activity can be taken further, though, especially within non-production (indirect) spending areas . . . Consolidating suppliers within specific supply markets is a proven strategy to concentrate buying power and reduce purchase prices. The specific business […]