Browsing All posts tagged under »Bell Expressvu«

Disconnecting Services: How Bell Canada’s Expanded Vision And Offshore Support Strategy Has Created A Customer Service Nightmare (A PI Commentary)

October 11, 2008


“The story you are about to hear is true! None of the names were changed because none were actually given (with the exception of Michèl EX47458, Stella EX47336 and the “Canadian-based” Michelle Campbell). And so in the infamous words of Sargent Joe Friday, here  are “just the facts!”   Tuesday, September 2nd, 2008 It was a […]