September 2, 2026
Every technology era inherits the last one's unfinished business. Legacy Drag is what you inherit. Legacy Draft is what you choose.
August 29, 2026
The most important sentence about Cisco's 90,000-agent rollout came from Cisco.
August 16, 2026
That is not an argument against automation. It is an argument for knowing what you are automating before you automate it — the same argument as everything else in previous technology eras, arriving through a different door.
July 19, 2026
In 2011, every major forecaster drew the same cloud curve — and they were right. Almost none of them charted the line underneath: how much of it organizations actually absorbed. That gap is the whole story, and we're drawing the same picture now for AI.
July 18, 2026
"When a technology's promised value runs late, organizations reach for the tangible instead of the operating model. A pattern worth watching in AI."
July 18, 2026
"Gartner just named "AI sprawl" a top 2026 priority. We've seen this fever before — and the treatment on offer is the one that failed last time."
July 15, 2026
"If AI killed consulting, why did the AI companies just hire the consultants? Because adoption was never a software problem — and the receipts go back to 1998."
July 11, 2026
A prediction describes a future no one is accountable for. A record documents what happened — and can be checked. Gartner's five 2026 predictions, against nineteen years of receipts.
Solving a 1998 Delivery Failure and a 2026 Traffic Anomaly With the Same Trace
September 6, 2026
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Trace backward from a failure and you find the cause. Map forward toward an outcome and you find failures of unknown origin after the fact.