Managing the Process of Automation: Leveraging Capabilities Without Forfeiting Accountability

“It ain’t easy leading a software company these days.  Customers are sick of poor quality, inadequate security, old-fashioned business models, and pie-in-the-sky claims for trends like open source.  They just want software that works.  That was the message coming from customers, industry experts, and even some company executives at the Software 2005 conference last week […]