Subscribe:
RSS feed
Delivering Understanding Beyond Insights
Browsing All posts tagged under »relational outsourcing«
Relational Outsourcing and The Role of Service Level Agreements (Part 1)
April 4, 2012
This study extends the view that formal contracts and relational governance function as complements rather than as substitutes. We investigate how specific characteristics of service level agreements (SLAs) impact relational governance in information technology outsourcing relationships. from the Abstract of the study The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: […]
Procurement Insights 
Relational Outsourcing and The Role of Service Level Agreements (Part 2)
April 11, 2012
2
I could not agree with you more Jon. However, i would like to describe how service and service levels are viewed in a relational model. First let’s remember that one of the 6 attributes of “Relational” is “Alignment”. For those who are still using traditional project management practices to manage relationships, “Alignment” means that no […]