January 4, 2026
You have better odds at a blackjack table than implementing procurement technology without a readiness assessment. At least the casino publishes the odds.
January 2, 2026
Technology waves change. The failure pattern doesn't. An 18-year retrospective of one thesis that was never disproved.
December 28, 2025
Ariba, Coupa, and SAP all tried to build procurement operating systems—and failed. The reason isn't that the concept was wrong. They built for lock-in instead of readiness. Here's what replaces them.
December 28, 2025
Five AI models read Hackett's latest paper. All five found the same buried lede: 18 years of data prove technology doesn't close the performance gap. Organizational readiness does. But that headline doesn't sell consulting engagements.
December 27, 2025
Human-in-the-loop models work regardless of technology era. Tech-led models fail regardless of technology era. That's not theory—that's 27 years of production data.
December 27, 2025
Five AI models scored 10 recent Gartner graphics. Clarity: 6.8. Promotional: 7.3. Likelihood of reversing the 80% failure rate: 2.7. I first asked today's question in 2011. Still waiting.
December 26, 2025
ConvergentIS just earned 9.7s and a perfect 10 from Spend Matters. But they've also walked away from major accounts that weren't ready. The scores prove the technology works. The exits prove that technology alone isn't enough.
December 26, 2025
Advantage comes less from bigger, faster tools and more from pre‑work that builds deep, agent‑level understanding before the snap.
Autopilot vs. Co-pilot: Why the Ecosystem Is Still Stuck in 1998
January 5, 2026
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The industry thinks AI is either replacing us or serving us. They're missing the third option: flying with us.