Browsing All posts tagged under »The Role of Service Level Agreements«

Relational Outsourcing and The Role of Service Level Agreements (Part 2)

April 11, 2012

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I could not agree with you more Jon. However, i would like to describe how service and service levels are viewed in a relational model. First let’s remember that one of the 6 attributes of “Relational” is “Alignment”. For those who are still using traditional project management practices to manage relationships, “Alignment” means that no […]