LAURA BARRETT
Jon, I’ll probably get some blowback saying this, but I don’t put much weight in pitch deck case study data. Matter of fact, I think without a logo and client details who will vouch for it—- they should be outright banned! 🤣
It’s usually not hard to do your own due diligence to find others in your network who use/ have used suppliers to get unbiased feedback. We need to be utilizing the collective power of our community. (Aka- phone a friend!)
Re: SaaS specifically, If any of the below are lacking, it’s problematic:
– Misaligned vision on desired outcomes
– Inadequate due diligence/ planning
– Square peg/ round hole syndrome
– Not change ready/ change not properly supported
– Crappy implementation
Enjoyed the interview, BTW, we need more suppliers like this who LISTEN first! (Interview Link: https://bit.ly/4fvng2s)
JWH
Laura Barrett, I agree with you 💯percent!
Practitioners have to have greater ownership in their own success with ProcureTech and start asking more of the right questions and then vetting the answers. The vetting process includes challenging all sources of information – including ChatGPT and other Generative and Agentic AI tools.
Here is an advanced peek at today’s Procurement Insights post – https://bit.ly/4gNRU8B
DUNCAN JONES
Laura Barrett Forrester’s large sample surveys found that relying heavily on peers’ recommendations correlated with unsatisfactory outcomes, in contrast to those who relied more on a) analysts’ advice & b) hands-on evaluation of solution providers.
The ‘others in your network’ may be biased by wanting to look good to you, rather than admitting they made a terrible mistake picking X. They may be poor judges. They have no baseline with which to compare their supplier unless they have also used all the others you are considering.
JWH
Duncan Jones, you are talking about the old “come on in the water’s perfect” scenario. You jump into a pool of water that turns out to be icy cold. Someone from shore yells, how’s the water. You respond, “The water is great,” hoping that joining you in the same pool of water will confirm that your original decision was right and, in the process, warm up the water.
That is also why video interviews like the one above are essential. How many people reading this post and watching this interview know the person to whom I am talking? And vice versa.
To your point, Duncan, the bias you refer to doesn’t exist because Stephane Maillard has no desire to look good to anyone. He is frankly and expertly sharing his experience working with Anders Lillevik Matthew Buckingham Claire Sexton Zach Bolt from Focal Point.
In short, the discussion is raw, uncut, unedited, and very real.
I also now recognize why most ProcureTech solution providers denied me direct access to their customers or, if they did, wanted final approval before allowing it to be published. There were even a few that initially gave me unencumbered access and then, after publishing, backtracked asking me to take the post or video down.
Thoughts? Laura Barrett David Loseby
DAVID LOSEBY
Jon W. Hansen Laura Barrett I appreciate the authenticity and honesty in this exchange and I hope this resonates with others.
The simple fact that if you are one or the key decision maker in selecting any form of software or support tool you must own it.
This translates to effective due diligence from a wide range of sources including trusted networks (personal experience has shown that are not typically biased). Further, talking to those in the implementation teams, end users, etc. the cliche 360 view of the proposition not just one part. You wouldn’t buy a car by simply sitting in the driving seat…
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Procurement Insights
What Is Community Bias And Why Can It Hurt You?
Posted on December 21, 2024
0
LAURA BARRETT
Jon, I’ll probably get some blowback saying this, but I don’t put much weight in pitch deck case study data. Matter of fact, I think without a logo and client details who will vouch for it—- they should be outright banned! 🤣
It’s usually not hard to do your own due diligence to find others in your network who use/ have used suppliers to get unbiased feedback. We need to be utilizing the collective power of our community. (Aka- phone a friend!)
Re: SaaS specifically, If any of the below are lacking, it’s problematic:
– Misaligned vision on desired outcomes
– Inadequate due diligence/ planning
– Square peg/ round hole syndrome
– Not change ready/ change not properly supported
– Crappy implementation
Enjoyed the interview, BTW, we need more suppliers like this who LISTEN first! (Interview Link: https://bit.ly/4fvng2s)
JWH
Laura Barrett, I agree with you 💯percent!
Practitioners have to have greater ownership in their own success with ProcureTech and start asking more of the right questions and then vetting the answers. The vetting process includes challenging all sources of information – including ChatGPT and other Generative and Agentic AI tools.
Here is an advanced peek at today’s Procurement Insights post – https://bit.ly/4gNRU8B
DUNCAN JONES
Laura Barrett Forrester’s large sample surveys found that relying heavily on peers’ recommendations correlated with unsatisfactory outcomes, in contrast to those who relied more on a) analysts’ advice & b) hands-on evaluation of solution providers.
The ‘others in your network’ may be biased by wanting to look good to you, rather than admitting they made a terrible mistake picking X. They may be poor judges. They have no baseline with which to compare their supplier unless they have also used all the others you are considering.
JWH
Duncan Jones, you are talking about the old “come on in the water’s perfect” scenario. You jump into a pool of water that turns out to be icy cold. Someone from shore yells, how’s the water. You respond, “The water is great,” hoping that joining you in the same pool of water will confirm that your original decision was right and, in the process, warm up the water.
That is also why video interviews like the one above are essential. How many people reading this post and watching this interview know the person to whom I am talking? And vice versa.
To your point, Duncan, the bias you refer to doesn’t exist because Stephane Maillard has no desire to look good to anyone. He is frankly and expertly sharing his experience working with Anders Lillevik Matthew Buckingham Claire Sexton Zach Bolt from Focal Point.
In short, the discussion is raw, uncut, unedited, and very real.
I also now recognize why most ProcureTech solution providers denied me direct access to their customers or, if they did, wanted final approval before allowing it to be published. There were even a few that initially gave me unencumbered access and then, after publishing, backtracked asking me to take the post or video down.
Thoughts? Laura Barrett David Loseby
DAVID LOSEBY
Jon W. Hansen Laura Barrett I appreciate the authenticity and honesty in this exchange and I hope this resonates with others.
The simple fact that if you are one or the key decision maker in selecting any form of software or support tool you must own it.
This translates to effective due diligence from a wide range of sources including trusted networks (personal experience has shown that are not typically biased). Further, talking to those in the implementation teams, end users, etc. the cliche 360 view of the proposition not just one part. You wouldn’t buy a car by simply sitting in the driving seat…
30
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