b2c | Procurement Insights

Browsing All posts tagged under »b2c«

With the launch of #cloudtour 2014, the time for cloudBuy is now by Jon Hansen

October 1, 2014

New Wave 2014 company cloudBuy has just begun a 5 country, 30 day tour in which they will travel to Dubai, Mumbai, Singapore, Syndney and Hong Kong to talk about their unique B2B eCommerce platform. What makes them unique? Why after 20 years is the company, according to founder and Chairman Ronald Duncan, now in […]

Is Amazon The New Oracle or How The Emergence of The B2C World Marks The Official End of The ERP Era by Jon Hansen

September 12, 2014

Over the years I have written a great deal about why “traditional” ERP-based procurement solutions have, with a predictability that is almost as certain as the sun rising every morning, failed to deliver the expected results. One of the main reasons is user adoption – or the lack thereof. Back in 2007, when Microsoft made yet another […]

Dale Neef’s 2001 book still meaningful today as reflected in Jack Keough’s recent My Purchasing Center article (Part 1 of 2) by Jon Hansen

July 30, 2013

“This is particularly important since many buyers do not visit suppliers’ physical stores, but rely on catalogs and websites to research products. Unfortunately, many of supplier’s websites are outdated and lack capabilities to meet customer expectations. from the July 23rd, 2013 My Purchasing Center article “First Amazon, Now Google. Will Other Internet Companies Follow?” by […]

Are public sector employees on the endangered species list?

July 24, 2012

In today’s post by Buyers Meeting Point’s Kelly Barner (Austerity Measures: Coming to a Company Near You?), she talks about how “many governments in Europe are considering austerity measures,” and “reducing national debt by spending less, particularly on public service.” Based on a recent article which indicated that since 2009 approximately 600,000 state and local […]

Are There Differences Between B2B and B2C Transactions in Terms of Customer Satisfaction (A PI Q&A)

March 12, 2008

Reader Question: Which components determine customer (dis)satisfaction in a B2B and B2C environment, and what are the greatest differences between these two environments concerning customer (dis)satisfaction? My Response: This is an extremely broad question as there are numerous elements that contribute to customer satisfaction. Given that we are discussing an electronic transaction, in which automation […]