Subscribe:
RSS feed
Delivering Understanding Beyond Insights
Browsing All posts tagged under »enterprise-it«
Relational Outsourcing and The Role of Service Level Agreements (Part 1)
April 4, 2012
This study extends the view that formal contracts and relational governance function as complements rather than as substitutes. We investigate how specific characteristics of service level agreements (SLAs) impact relational governance in information technology outsourcing relationships. from the Abstract of the study The Role of Service Level Agreements in Relational Management of Information Technology Outsourcing: […]
Does the ISM acquisition of ADR send a warning shot over the bow of traditional consulting firms that a new model is on the near horizon?
March 27, 2012
In my preparation for my interview with ADR International’s Bill Michel, who’s company was recently acquired by ISM – well actually the association’s newly established for-profit company called ISM Services, I could not help but wonder if this marked the beginning of a new era. Specifically, if the ISM move finally represented the acknowledgement of […]
Procurement Insights 
Relational Outsourcing and The Role of Service Level Agreements (Part 2)
April 11, 2012
2
I could not agree with you more Jon. However, i would like to describe how service and service levels are viewed in a relational model. First let’s remember that one of the 6 attributes of “Relational” is “Alignment”. For those who are still using traditional project management practices to manage relationships, “Alignment” means that no […]