EDITOR’S NOTE: Here is the feedback from a VP of Category Management regarding my recent post on communication and collaboration, which should (and will likely) resonate with all practitioners. I am grateful that they gave me permission to share this in a post, because we need more thought leaders stepping up and speaking their minds.
Communication and collab post…. So many thoughts here—> sharing privately. I’d bet my paycheck that if we really dug deep into root cause of mosy procuretech failures, they could be bucketed into: lack of strategy, lack of governance/ communication, and lack of accountability measures. I’d add another: wrong talent steering the ship.
Procuretech constructs- *generally* have no skin in the game for implementation success, with implementation often being outsourced to professional service providers. Implementation goes south, they move on to the next engagement.
Customers *generally* lacking readiness gating criteria and/ or gov SteerCo forums. Customers believe implementation providers should own outcomes when we, ultimately, are accountable for ensuring success.
Providers take a short-term view of relationship. Customers under-scope and don’t understand the magnitude of decisions- often looking for quick solutions.
All a recipe for a hot mess express.
Same story, different day.
BTW- I’ve never in the history of ever had a provider ask questions during due diligence about our readiness.
And if I had a dollar for every time I’ve had to steer folks away from the newest bright shiny thing because we’re not organizationally ready…
Rant over. 🤣
MY TAKEAWAY
While this experienced VP gives us the following:
Gartner gives us this pyramid prism!
Which one informs and empowers procurement, and which one pushes to the cliff of repeated history?
30
Procurement Insights
Senior Procurement Exec Speaks Their Mind
Posted on April 30, 2025
0
EDITOR’S NOTE: Here is the feedback from a VP of Category Management regarding my recent post on communication and collaboration, which should (and will likely) resonate with all practitioners. I am grateful that they gave me permission to share this in a post, because we need more thought leaders stepping up and speaking their minds.
Communication and collab post…. So many thoughts here—> sharing privately. I’d bet my paycheck that if we really dug deep into root cause of mosy procuretech failures, they could be bucketed into: lack of strategy, lack of governance/ communication, and lack of accountability measures. I’d add another: wrong talent steering the ship.
Procuretech constructs- *generally* have no skin in the game for implementation success, with implementation often being outsourced to professional service providers. Implementation goes south, they move on to the next engagement.
Customers *generally* lacking readiness gating criteria and/ or gov SteerCo forums. Customers believe implementation providers should own outcomes when we, ultimately, are accountable for ensuring success.
Providers take a short-term view of relationship. Customers under-scope and don’t understand the magnitude of decisions- often looking for quick solutions.
All a recipe for a hot mess express.
Same story, different day.
BTW- I’ve never in the history of ever had a provider ask questions during due diligence about our readiness.
And if I had a dollar for every time I’ve had to steer folks away from the newest bright shiny thing because we’re not organizationally ready…
Rant over. 🤣
MY TAKEAWAY
While this experienced VP gives us the following:
Gartner gives us this pyramid prism!
Which one informs and empowers procurement, and which one pushes to the cliff of repeated history?
30
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