Why is the build versus buy debate a moot exercise?

Posted on December 12, 2024

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Question: Why is the build versus buy debate a moot exercise?

Answer: Why are practitioners ultimately responsible for the success of their ProcureTech initiative?

EDITOR’S NOTE: While the following post references the utility industry, the same approach and mindset apply to any practitioner in any sector – private and public.

I am inviting my first-level connections in the utility industry to watch this interview with James Carithers, Peak Utility Services Group‘s COO.

Key points to consider while watching the 8-minute video interview:

💡 How the practitioner (James) successfully assessed the solution provider market and ultimately decided based on his experience and expertise versus marketing content or Hype Cycles.

💡 After selecting the solution provider AdaptOne, James and his team took the lead and wholly owned their initiative’s success. Like the practitioner owned the selection decision, they also owned the implementation outcome.

💡 They chose a solution provider that was not focused on a “features, functions, and benefits product push.” Instead, they selected a provider whose PRIMARY focus was working with them to solve problems. – https://bit.ly/3FBnFRr

💡 The Peak Utility Services Group team demonstrates that the debate between build versus buy is not an either/or proposition.

Another case example is the Commonwealth of Virginia‘s eVA initiative – Bob SievertRobert Gleason

One Final Thought

There are some situations where a simple “plug & play” buy solution makes sense. There are also situations where a “build-it-yourself” solution strategy is more appropriate.

However, a hybrid approach using an agent-based development and implementation model in which the practitioner takes the lead exponentially increases the likelihood of initiative success, regardless of whether it’s buy or build.

In short, it is not about the technology – it never has or will ever be about the tech.

Who is your company’s James Carithers?

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Posted in: Commentary