Summary: In the Client Feedback Interview meeting with Sarah Baker from Joann, key discussion points included Sarah’s transition from the public to the private sector and the unique creative approach of Joann, which operates over 800 stores. The meeting highlighted Joann’s decision to select Focal Point for procurement solutions based on its established stability and collaborative support despite implementation challenges such as data transfer issues and staffing changes. While acknowledging that the system requires improvements, Sarah praised Focal Point’s support and expressed confidence in their willingness to address these needs.
Comparison with Previous System
The previous system was Workday (acquired Scout RFP)
Sarah suggests a parallel implementation might have been better
Despite challenges, Sarah sees advantages and future potential in Focal Point
Focal Point’s support team is highly praised
CEO Anders personally checks in on the progress
NOTE: This is an uncut, unedited interview in which the practitioner received no questions in advance.
These are the kind of solution providers with whom I want to work and with whom you will want to consider working.
Procurement Insights 
In The Practitioner’s Words: Why Did You Choose To Work With “That Particular Solution Provider?”
Posted on January 11, 2025
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NOTE: THE INTERVIEW STARTS AT THE 2:04 MARK
Subject: Sarah Baker, Category Manager
ProcureTech Provider: Focal Point
Critical Topics Addressed:
Summary: In the Client Feedback Interview meeting with Sarah Baker from Joann, key discussion points included Sarah’s transition from the public to the private sector and the unique creative approach of Joann, which operates over 800 stores. The meeting highlighted Joann’s decision to select Focal Point for procurement solutions based on its established stability and collaborative support despite implementation challenges such as data transfer issues and staffing changes. While acknowledging that the system requires improvements, Sarah praised Focal Point’s support and expressed confidence in their willingness to address these needs.
Comparison with Previous System
NOTE: This is an uncut, unedited interview in which the practitioner received no questions in advance.
These are the kind of solution providers with whom I want to work and with whom you will want to consider working.
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