How much do you trust ChatGPT when selecting a solution provider?

“General Trust Levels: Surveys show that a majority of users find AI-generated responses helpful, with trust levels ranging from 30-60% depending on the platform and how the information is used. For example, people may trust AI-generated responses more in technical or fact-based areas (e.g., math, coding) than in subjective or complex decision-making.” – (Source: ChatGPT)

I asked ChatGPT the following two questions:

• Who are the Top 10 procurement solution providers with the highest implementation success rate?
• Who are the top 10 procurement solution providers with the lowest implementation success rate?

Highest Implementation Success Rate: (*)

• Coupa
• Ivalua
• Bonfire
• GEP SMART
• Proactis
• Jaggaer
• Zycus
• Tradeshift
• Basware
• SynerTrade

Lowest Implementation Success Rate:(*)

• SAP Ariba
• Oracle
• Jaggaer
• GEP SMART
• Info Procurement
• IBM Emptoris
• Basware
• SynerTrade
• Icertis
• Zycus

I then asked ChatGPT the next question:

• What percentage of people use solution maps to select their solution provider for procurement?

Estimates from Industry Surveys:

• 50-70% of procurement decision-makers likely consult industry reports and solution maps during their decision-making process, especially when comparing providers for complex software solutions.
• SMEs (Small and Medium Enterprises) might use these tools less frequently, relying more on peer reviews and case studies.

(*) NOTE: I would strongly recommend you ask ChatGPT the above questions for two reasons:

1. See if you receive the same answers
2. Beyond the listings of solution provider names, there are also reasons provided as to why they made the respective Top list(s)

What percentage of your decision on choosing a solution provider would be based on ChatGPT?

30