Executive Summary

Based on the available research and tool characteristics, no single mainstream assessment tool (Hansen Fit Score, Gartner, Deloitte, McKinsey, or The Hackett Group) focuses explicitly on measuring procurement team change fatigue. However, some are better positioned than others to capture this critical organizational dynamic.

Change Fatigue vs. Change Readiness: The Critical Distinction

Change Fatigue refers to the emotional and psychological exhaustion teams experience from repeated transformation initiatives, characterized by:

• Decreased enthusiasm for new initiatives
• Skepticism about transformation outcomes
• Reduced capacity to absorb additional changes
• Cynicism toward leadership-driven initiatives
• Burnout from continuous process modifications

Change Readiness measures an organization’s preparedness and capability to undertake change, but doesn’t necessarily capture the accumulated exhaustion from previous efforts.

Tool-by-Tool Analysis

Hansen Fit Score

Change Fatigue Capture: MODERATE-HIGH

Advantages:

• Practitioner-driven, model-based evaluation framework that measures how well ProcureTech solutions align with advanced procurement transformation models
• Likely incorporates real-world implementation challenges and resistance patterns
• Focus on “fit” suggests consideration of organizational capacity and readiness
• Proprietary archives may include historical data on transformation success/failure patterns

Limitations:

• Primarily focused on technology solution alignment rather than human factors
• May not explicitly measure emotional exhaustion or change saturation

McKinsey Organizational Health Index (OHI)

Change Fatigue Capture: HIGH

Advantages:

• Puts hard numbers and improvement actions on organization’s health
• Comprehensive organizational assessment including leadership, culture, and execution
• Likely includes change capacity and transformation readiness metrics
• Broad organizational health perspective that could capture change exhaustion

Limitations:

• Not procurement-specific
• May require customization to capture procurement team dynamics

Gartner IT Score/Assessment Tools

Change Fatigue Capture: MODERATE

Advantages:

• Comprehensive assessment to measure, prioritize and improve functional performance
• Maturity-based approach that considers organizational capability
• Likely includes change management and adoption factors

Limitations:

• Technology-focused rather than human-centered
• May not capture emotional or psychological fatigue factors

The Hackett Group Benchmarking

Change Fatigue Capture: LOW-MODERATE

Advantages:

• Compare costs, supplier performance, and efficiency to optimize sourcing strategies
• Strong procurement focus and industry benchmarking
• Operational excellence perspective

Limitations:

• Primarily performance and efficiency focused
• Limited emphasis on change management or organizational dynamics

Deloitte Digital Maturity/Transformation Tools

Change Fatigue Capture: MODERATE

Advantages:

• Comprehensive digital transformation perspective
• Likely includes change management components
• Organizational capability assessment

Limitations:

• Broad focus may miss procurement-specific change dynamics
• Technology-centric rather than human-centric approach

Specialized Change Fatigue Assessment Tools

Generic Change Management Tools:

• Change practitioners collect data using multiple models and assessment tools, including the ADKAR® Blueprint, risk assessments, employee and manager interviews, and surveys
• The Organizational Readiness for Change (ORC) assessment instrument focuses on motivation and personality attributes of program leaders and staff, institutional resources and organizational climate

These tools are better designed to capture change fatigue but lack procurement domain expertise.

Recommended Approach: Hybrid Assessment Strategy

Primary Tool: Hansen Fit Score + Customization

Why Hansen Fit Score as Foundation:

1. Procurement Domain Expertise: Deep understanding of procurement transformation challenges
2. Practitioner Focus: Designed by and for procurement professionals who understand real-world implementation fatigue
3. Historical Context: Proprietary archives likely contain patterns of successful vs. failed transformations
4. Comprehensive Fit Analysis: Considers both technical and organizational alignment factors

Enhancement Modules:

1. Change Saturation Index: Custom metrics measuring:
   • Number of recent initiatives
   • Success/failure rates of past transformations
   • Team turnover rates
   • Resistance patterns
2. Emotional Health Indicators: Borrowed from OHI approach:
   • Leadership credibility on change
   • Team morale and engagement
   • Change communication effectiveness
   • Resource adequacy perception
3. Capacity Assessment: Adapted from change readiness tools:
   • Current workload analysis
   • Available bandwidth for new initiatives
   • Skill gaps and training requirements
   • Competing priority assessment

Implementation Framework

Phase 1: Baseline Assessment

• Deploy enhanced Hansen Fit Score with change fatigue modules
• Conduct stakeholder interviews focusing on change history
• Analyze previous transformation outcomes and team feedback

Phase 2: Fatigue Scoring

• Quantify change fatigue across multiple dimensions:
  • Historical Load (0-10): Number and intensity of recent changes
  • Success Experience (0-10): Positive outcomes from past initiatives
  • Current Capacity (0-10): Available bandwidth and resources
  • Leadership Trust (0-10): Confidence in change leadership
  • Initiative Attractiveness (0-10): Enthusiasm for proposed changes

Phase 3: Tailored Recommendations

• Adjust transformation timing based on fatigue scores
• Recommend fatigue mitigation strategies
• Customize change management approaches
• Set realistic expectations and timelines

Conclusion

The Hansen Fit Score, enhanced with change fatigue assessment modules, represents the best approach for capturing procurement team change fatigue because:

1. Domain Relevance: Deep procurement expertise and practitioner focus
2. Customization Potential: Can be enhanced with specific change fatigue metrics
3. Historical Intelligence: Proprietary data provides context for patterns of change success/failure
4. Practical Orientation: Designed for real-world implementation rather than theoretical assessment

Key Insight: Change fatigue is not currently well-addressed by any mainstream assessment tool, creating an opportunity for Hansen to differentiate by incorporating this critical organizational dynamic into their scoring methodology.

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