What is the main difference between the following Procurement Insights, McKinsey, Gartner, and Hackett Group posts?

PROCUREMENT INSIGHTS (JON HANSEN):

In a paper titled “Acres of Diamonds,” I referenced the results of our research spanning a 14-year period in which we discovered that all goods can be classified into one of two commodity characteristic types: Dynamic Flux or Historic Flatline.

Through these findings, organizations reported that they were able to effectively realign their purchasing strategy to minimize their reliance on a change management strategy and thus eliminate compliance issues.

This prompts the following questions:

1. Do you feel that e-procurement initiatives place too much emphasis on a change management or frontline compliance approach?
2. Do you believe that there is too much reliance on technology to drive efficiencies and subsequently savings?
3. Do you feel that your current technology platform adequately meets (or easily adapts) to your purchasing department’s operational requirements?
4. Do you believe that a better understanding of the processes that define your current procurement practice by key stakeholders will improve or diminish organization-wide compliance?

Once again, these questions are based on the feedback I have received through the many conferences I have held throughout Canada and the U.S. In the majority of cases, both public and private sector organizations of all sizes have indicated that their company has usually modified its operations to accommodate the technology that was being implemented. This they felt was the main reason for the lack of compliance.

— https://procureinsights.com/2007/05/22/the-change-management-myth/

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McKINSEY:

“90 percent of companies have launched some flavor of digital transformation, only a third of the expected revenue benefits, on average, have been realized… The generative AI payoff may only come when companies do deeper organizational surgery on their business.”

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GARTNER:

“Only 48% of digital initiatives meet or exceed business outcome targets… Cultural and organizational barriers dominate transformation challenges, exceeding technology obstacles. Organizations investing heavily in culture change see 5.3x higher success rates than technology-only approaches.”

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HACKETT GROUP:

“Noise about ‘failing’ AI pilots is misleading – what’s failing is how organizations focus on tactical adoption instead of developing organizational readiness… Investing in reskilling/upskilling team members, including data and AI literacy, to ensure readiness for organizational and job redesign.”

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THE ANSWER:

May 2007, June 2023, November 2024, April 2025

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