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Welcome to the new era of Implementation Physics!
Are There Differences Between B2B and B2C Transactions in Terms of Customer Satisfaction (A PI Q&A)
Reader Question: Which components determine customer (dis)satisfaction in a B2B and B2C environment, and what are the greatest differences between these two environments concerning customer (dis)satisfaction? My Response: This is an extremely broad question as there are numerous elements that contribute to customer satisfaction. Given that we are discussing an electronic transaction, in which automation […]
Posted in: Link To Our Sponsors, Professional Development
Upcoming Posts include Release of Lisbon Strategy Report on Public Policy and Globalization
March 7, 2008
Washington State Shares Top Spot in 2008 PEW Center Report The next State I will be reviewing in my continuing series on the findings of the 2008 PEW Center Grading the States Report is Washington. Provided in the context of a 2005 detailed analysis of the University of Washington’s procurement practice, in which I closely […]
Posted in: News & Updates, Public Sector Procurement
Virginia is Ranked Number 1 in 2008 PEW Center Report
March 4, 2008
In yet another example of the value of collaboration over compliance the Commonwealth of Virginia was ranked alongside the States of Washington and Utah as a top performer in the PEW Center’s Grading the States 2008 report. According to the PEW organization’s web site the report, which is designed to assess the “quality of management […]
Posted in: News & Updates, Public Sector Procurement
Procurement Insights “Syndication” Network Continues To Grow
March 3, 2008
Since launching the Procurement Insights Blog in May of 2007 distribution of our posts and corresponding articles through an expanding network of publications and web sites means that PI is now reaching tens of thousands of readers around the globe. While we still have a predominantly North American readership base, over the next few months […]
Posted in: News & Updates
The Value of the Certification Process (A PI Q and A)
March 3, 2008
The following is an interesting question that was submitted by an eSourcing and SCM Professional regarding the relevancy of the certification programs offered through a number of associations. Reader Question: In SCM, what is the relevance of certifications like APICS-CSCP? Raheel Ahmad eSourcing & SCM Professional India My Response: I actually just returned from a […]
Posted in: Professional Development, Sponsor Presentations
Strong Reader Response to While We Were Sleeping Post or (Playing Hide-and-Seek with Chuck Henry and Steven Poole)
March 1, 2008
Response to yesterday’s post regarding the role that associations are playing in undermining their own efforts to effect positive and sustainable change in Government of Canada procurement policy is quite telling. Distributed widely through a variety of channels, readers were in some cases “passionate” in their comments. One such example came from an industry veteran who […]
Posted in: Public Sector Procurement
While We Were Sleeping: A Story of Misdirected Efforts in the World of Public Sector Procurement Policy
February 29, 2008
It has been one of the more interesting weeks in the world of Government of Canada procurement policy-making. Despite the numerous “outward facing” storylines that can be pursued in terms of GoC activity, the real action (or lack thereof) is actually within the supplier community itself. I am of course referring to the ongoing inability […]
Posted in: Public Sector Procurement
Supply Chain Confidence? (A PI Q and A)
February 28, 2008
The following is an interesting question I received from a Master of Science (M.Sc.) Business Technologies student who is working on her thesis “Measuring Confidence in Supply Chain Management System: An empirical approach.” Reader Question: My name is Diana Esparza, M.Sc. Electronic Business Technologies full time student at the University of Ottawa. Currently, I am […]
Posted in: Procurement Trends, Professional Development
Reader Response to SME’s Once Again Voice Concerns Over GoC Shared Services Strategy
February 27, 2008
Reader Comment Let me suggest a couple of perspectives on this that are worth exploring further. While I believe that on the integrated hardware, software and telecomms aspects there can be little doubt that SMEs will be squeezed out unless they can deliver product under a major supplier’s umbrella. However, on the people side, PWGSC […]
Posted in: Public Sector Procurement
Procurement Insights 
March 12, 2008
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